Payments & Security
All payments are securely processed with Stripe. We do not store any payment information on our servers.
Payment Options
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Frequently Asked Questions about Using the Cair App
Your payment information is secure with us. We work with Stripe, one of the world's leading payment providers. Stripe meets the highest industry security standards (including PCI-DSS certification) and ensures that your payment data is transmitted encrypted and never stored on our servers. So you can pay with complete peace of mind.
You can download the app for free from the Apple App Store or Google Play Store. Registration and use of the platform are also free of charge. As soon as you book a caregiver through Cair, only a 15% service fee applies to the booking amount. This allows us to ensure, among other things, secure payment for those seeking care and payment for caregivers.
Download our app from the Apple App Store or Google Play Store and open it. Then click on "Register" and fill out the form with your personal details. Just follow the instructions on your screen.
You do not need any specific documents for registration as a user. If you want to make a booking and use a VAT exemption for your booking, you must upload the care level certificate.
After you download the app and register, you can use the search function to see all relevant caregivers.
If you have found a suitable profile and sent a booking request, you can send a message directly via the platform and thus establish contact.
In your account settings, you will find the option to change your password. In the login area, you can also reset it if you have forgotten it.
Click on your profile picture on the home screen to access the settings. In the app settings, you can update all relevant information.
In the app settings, you can adjust your notifications.
You can deactivate or delete your account at any time. Your data will be handled in accordance with our privacy policy.
If you want to delete your account, please send a deletion request to info@cair-app.com
If you can't find a solution to your problem in the FAQ, please contact our support team by email at info@cair-app.com
Caregivers often take care of the weekly shopping, which raises the question of an appropriate budget for many. For groceries, we recommend a budget of €80 per person per week. A proven solution from other users is to give the caregiver a small wallet. The caregiver can then do the shopping and hand over the receipts afterwards. Additionally, we recommend that each caregiver receives an allowance for personal expenses. This amount can range between 20 and 40 € per week.
We understand that plans can change. If an appointment is canceled, we inform both parties as soon as possible and assist with reorganization.
You can cancel your booking as a consumer free of charge within 14 days.
Please note that you can only cancel the booking after the start of the service for an important reason. Possible costs may arise for the caregiver in case of cancellation. If you want to cancel an active booking, please send a cancellation request to info@cair-app.com.
You can cancel the booking directly via the app.
We regret that you had a bad experience. Please give us feedback on the platform so we can evaluate and improve the situation.
Before each booking, you can adjust your payment method.
The duration of care assignments can be flexibly agreed upon between you and the caregiver for a maximum of 3 months. A caregiver change must occur for a new booking.
We offer referral programs for caregivers and those seeking care. Give and receive valuable benefits when you successfully recruit new users. You can find more details in the app settings.
You can add the voucher codes directly in your profile or at the end before each booking. The credits will then be credited to your account, which you can use for the upcoming booking.
Sign up for our newsletter to not miss any promotions. You can find more information about our promotions in the respective newsletter.
We appreciate your loyalty! Long-term members and returning users can benefit from special offers. It's best to sign up for our newsletter to not miss any promotions.
In our care guide, you will find a lot of information on care, such as care support and care levels.
You can find information about our privacy policies in our privacy policy.
Send us an email with your concern to support@cair-app.com
Sign up: Enter your email address in the field below.
Unsubscribe: At the end of each marketing email, you’ll find a link to unsubscribe from our newsletter.
Your payment information is secure with us. We work with Stripe, one of the world's leading payment providers. Stripe meets the highest industry security standards (including PCI-DSS certification) and ensures that your payment data is transmitted encrypted and never stored on our servers. So you can pay with complete peace of mind.
You can download the app for free from the Apple App Store or Google Play Store. Registration and use of the platform are also free of charge. As soon as you book a caregiver through Cair, only a 15% service fee applies to the booking amount. This allows us to ensure, among other things, secure payment for those seeking care and payment for caregivers.
Download our app from the Apple App Store or Google Play Store and open it. Then click on "Register" and fill out the form with your personal details. Just follow the instructions on your screen.
You do not need any specific documents for registration as a user. If you want to make a booking and use a VAT exemption for your booking, you must upload the care level certificate.
After you download the app and register, you can use the search function to see all relevant caregivers.
If you have found a suitable profile and sent a booking request, you can send a message directly via the platform and thus establish contact.
In your account settings, you will find the option to change your password. In the login area, you can also reset it if you have forgotten it.
Click on your profile picture on the home screen to access the settings. In the app settings, you can update all relevant information.
In the app settings, you can adjust your notifications.
You can deactivate or delete your account at any time. Your data will be handled in accordance with our privacy policy.
If you want to delete your account, please send a deletion request to info@cair-app.com
If you can't find a solution to your problem in the FAQ, please contact our support team by email at info@cair-app.com
We understand that plans can change. If an appointment is canceled, we inform both parties as soon as possible and assist with reorganization.
You can easily accept or decline booking requests in the app.
We offer referral programs for caregivers and those seeking care. Give and receive valuable benefits when you successfully recruit new users. You can find more details in the app settings.
You can add the voucher codes directly in your profile or at the end before each booking. The credits will then be credited to your account, which you can use for the upcoming booking.
Sign up for our newsletter to not miss any promotions. You can find more information about our promotions in the respective newsletter.
We appreciate your loyalty! Long-term members and returning users can benefit from special offers. It's best to sign up for our newsletter to not miss any promotions.
You can find information about our privacy policies in our privacy policy.
Send us an email with your concern to support@cair-app.com
Sign up: Enter your email address in the field below.
Unsubscribe: At the end of each marketing email, you’ll find a link to unsubscribe from our newsletter.